Debra B.

I booked a place in New Orleans in october for a stay that would take place in december, everything was great, hosts were nice, house was true to pictures. A few days after getting home i received an email from AIRBNB saying they have released my $250 deposit and it would show up in my account within a week. I never received it so i contacted airbnb and they claimed that it should be there and this is now my banks problem. I contacted my bank who said this was airbnb's problem. When i contacted airbnb again they were apologetic and said that they themselves had contacted my bank and everything should be fine, of course it was not! My bank NEVER received anything from them! I told airbnb this and they sent me some letter that they apparently sent my bank saying that they have in fact allowed me to receive my deposit back, my bank said they would give me a temp amount until they got the proof from airbnb.
It is now APRIL! And i just got charged the original amount on my credit card again ($1620) which included the deposit! Because my bank never received proof that they were giving me back this deposit... i called airbnb to file a complaint and the guy i spoke with said hed have to send it to a different department because he cannot deal with something like this at his position and the department he's sending it to has NO PHONE NUMBER! NO PHONE NUMBER?! A WELL KNOWN INTERNET BUSINESS COLLECTING PEOPLES MONEY AND THEY DONT HAVE A PHONE NUMBER?!? He claimed i will receive an email from them and i can tell them whats going on there... UM NO I DO NOT WANT TO TALK TO "A PERSON" VIA EMAIL, I WANT TO SPEAK TO AN ACTUAL PERSON AND FIND OUT WHERE MY $250 IS!... I DO NOT RECOMMEND AIRBNB! -TERRIBLE