Debra B.

Beware, when you try to cancel the automatic renewal... you think you have cancelled but you must go through a mulit-step process, see below, or they will charge you again and NOT give you a refund.

Hi,

Thanks for the explanation. If you only clicked on the first cancel link, this did not cancel auto-renewal. In order to fully turn off auto-renewal, you have to go through a multiple step process that ends in you explaining why you are turning off auto-renewal. Unfortunately, it doesn't sound like you did this. Since we cannot process your refund, the only option available to you is to dispute the charge with your credit card company. I'm sorry for any inconvenience.

Best,

Matt