It has been over a year since I made an order of three items. I recieved one of my items about a month later and have yet to see the other two items., They sent me an email a month ago saying my items shipped and would be up to 25 days to receive. They included a tracking number and an order number - neither of which work at all. I can't even send them an email with a complaint because the order number they gave me does not come up on their system. So much for that money. Definately a scam! Do not use this company.
Good on the internet so they can continue to scam more people. Shame on this company. While $20 is not a big deal, it is my money that I worked for.And there are people out there that live pay day to pay day that it IS a big deal for. So everyone, save yourself some money and hassle and do not order from these people. If you want to give away money, send it to a charity because you will never get your money or everything you order from these people hiding behind a country overseas where you cannot touch them. Please everyone, post all over so we can save others from going through this.
After a year of dealing with this disrepuatable company... and update. Yes the customer service will contact you with oh, so polite and helpful emails on this site. But they never actually do anything when it comes to refunding your money or sending your items. They have someone that monitors this site and plays nicey nice. That's it folks. And the people that say how customer service responds, yea, they do. But you still don't get anything but the run around. I highly suspect anyone that says different is working for the company.
Dear Deborah,
Thank you so much for your important feedback.
We're very sorry for your concerns and the issues you have raised.
We have shipped the rest items on November 11th and it has arrived in your local post office. Please check it.We also send you the order status to your email. Please check it and wish your reply.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosewholesale customer service