Deborah J.’s Reviews of Groupon & more

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“I keep having the worse experience ever with this website”

3/30/12

I keep having the worse experience ever with this website. Twice I bought products that ran out... well it can happens... but I wasn't noticed until I received the package and their was a pencil note on my invoice. Really? Another time I had to return a product, I used the credit I had to purchase something later on, and was supposed to still have 20$ in credit, which disappeared. I had to argue with customer service so much over email. And after 2 weeks they credited it back, without even an apology. NOT WORTH IT AT ALL! There are better similar sites out there with better service, and deals which are as good if not better! I WILL NEVER BUY ANYTHING FROM THEM AGAIN, AND WILL TELL MY FRIENDS TO STAY FAR AWAY FROM IT TOO!

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DeeDee L. – Groupon Rep Over a year old

Hi Deborah,

I am so sorry to hear that you are disappointed with your customer service experience. I would like to personally apologize for the trouble you have experienced. You absolutely should not have to go back and forth with us for two weeks via email to receive your credit, and I am very sorry for this.

Also, I am very sorry you did not receive items you purchased. Please know that we do not continue to sell items if we are out of stock of the item. If you would like to send me a message with your order details, I would be happy to look into what happened for you.

If you have any additional concerns, you may also reach out to me at any time here on Site Jabber. I appreciate your feedback, and I sincerely apologize again for the inconvenience.

Best,

Jason Faria
Director, Customer Service