Deborah F.

AWFUL, AWFUL, AWFUL! Ordered Christmas centerpiece, received confirmation of delivery only to find out there was no delivery. Called customer service (outsourced to India) and was told they could not provide any information but would ensure another arrangement would go out. Repeatedly asked why I got a confirmation and was then put on hold... individual came back on and told me the local florist had left the arrangement at the wrong home and would go out to retrieve and deliver to the correct address. I requested a confirmation email and was told "we cannot do that', then I asked for a partial refund for the trouble and was then told, the delivery people had until 7 pm to complete the pickup and re-delivery. NEVER will use this useless, scamming, incompetent service again. BEWARE!