Deb O.

I ordered a pair of $35 shoes around the holidays. UPS tracking showed they were delivered to another town. I called Shoebuy customer service and they gave me the runaround. I continued to tell them that I looked all over for them - my neighbors, the backyard and they were not delivered to me. I contacted them several times and received no response from them. Instead of sending out another pair of shoes like good customer service, they had to try to resolve the issue with UPS before anything else could be done. Clearly the driver delivered the shoes to the wrong address as shown in tracking. They did finally issue a refund after numerous calls, but I still felt it was poor customer service.

I have been shopping with drugstore.com for many years and I thought they were great. I had a problem with the last order I placed. Coupons were offered for the items I purchased so I clicked on them and they were added to my basket with the amount deducted. When it was time to checkout, I double checked to make sure all the amounts were correct before I placed the order. The next day I wanted to check on the order, and I found out that the coupons were never applied. I called customer service and they did offer me a refund.

Today I just placed another order that offered coupons for certain items. But this time, before I placed the order, I copied the screen to an email so I could check it against the actual order that was placed. The coupons were never applied and the total of the order was more than what I approved it for. Please BEWARE of this! I wonder how many times this has happened to me in the past.