Deb M.

We ordered a cover for an outdoor coffee table. The coffee table is, well, low to the ground and rectangular shaped, as coffee tables usually are. I measured, sent specific dimensions and received a cover. The cover I received is tall and cube shaped. I have repeatedly contacted the company, following their guidelines and submitting all the info showing the incorrect dimensions of the cover, videoing the measuring of it, etc., yet they continue to say I have not submitted enough or the correct measuring of the item, and this is after receiving one email saying they see the problem and a new cover has been ordered for me. Subsequent emails come now saying I need to send more info. I am done with this company and will not order from them again. There are other places out there and from now on I will be using them.

The booking experience through airbnb was the easy part... That's where it went downhill...
My sister and I used airbnb to rent (what appeared to be) a cute two bedroom, two bath place in the California wine country. In addition to the daily charge, we paid a cleaning fee. We arrived to a locked door, and no key where we were told it would be. The house not only looked as though it had not recently been cleaned, it looked like it was never cleaned. There was long expired milk in the fridge, filthy floors, broken fixtures, etc. I could go on and on. The place not only looked dirty, it smelled dirty. We swept the floors, dusted, cleaned baseboards and kitchen cabinet doors and counter tops, and washed the sheets before we dared to sleep in them. The interior looked nothing like the professionally taken photos in the listing. The most baffling thing of all is all of the positive reviews for the property! Not only do I not trust airbnb to honestly represent properties, I now know that they care nothing for the condition or cleanliness of them. I will NEVER use them again and would advise against it to anyone who asks!