deb h.

Gentleman in office was very helpful and so were staff upon return. My only criticism is that it is quite away from the airport and the shuttle bus only goes once per hour so if you are not able to coincide with that then either you wait or get a taxi. Taxi cost from airport 16.00. Same for return and that taxi was 24.00... why the difference I do not know! However the rental itself was handled very well, staff all very courteous... as a car hire company I would recommend.

Ordered 2 dresses in larger sizes than normal having had something before that was way smaller than indicated in sizing policy... both items were ridiculously small even though supposedly 2 sizes above my normal. Then after already giving details of order number, Item numbers and size they requested this information again and requests me to send photos. This is dreadful customer service where by the customer has to go to considerable lengths to take photos (with a tape measure to show size?!), upload them to a computer then download them to Rose Wholesale. On top of that they expect me to pay for postage back to them and then will give me a store credit. I also ordered a 3rd item that they no longer have in stock and they have offered a store credit only... I want my money back no a bloody store credit. Will NEVER USE THEM AGAIN - BEWARE BUYERS

Adendum

Yes you have refunded for item you did not have in stock after much deliberation. Now yet again this morning you have sent another email from so called customer service requesting details yet again... NO NO NO you have been sent this three times and I refuse to waste more time sending information you have had repeatedly... APPALLING CUSTOMER SERVICE... I WILL NOT ACCEPT STORE CREDIT... I want full refund for the goods you supplied incorrectly and please do not send anymore emails offering me store credit/wallet credit... this is unacceptable and against all consumer rights. You can send label to repost back to you and give me my money back... As it is YOUR error i WILL NOT PAY TO POST BACK
You need to get a decent CUSTOMER SERVICE, a decent SEAMSTRESS and find someone that understands what UK sizes are in reality not doll sizes.