Debbie W.

Problem 1 - February 27,2015 advised Epic Sports one of the ball caps ordered was defective and needed another one soon to complete order. Sent picture of hat and received a message from customer service rep he would talk to manufacturer. Received another email that new hat was being sent out that day. Well - haven't received it yet. Epic Sports web site shows it hasn't been shipped.

Problem 2 - Ordered scrubs, different hat and stadium blanket. Scrubs came from outside company but the hat and stadium blanket haven't shipped. Talked to Kristin in Customer Service - she said they haven't received the blanket from the company - really I can understand if I had ordered 10 blankets but 1? Epic's policy is they wait until all of the order is at their facility and then ship. She could not tell me when to expect it. The estimated date I was to receive the order was March 11. I was calling on March 10 and the order had not been shipped. I explained that I really needed the hat and ask if they could ship just that. - NOPE. I ask to speak to her manager and she said she would not give me his name or transfer me. "He is going to tell you the same thing." I called back and spoke to Cody - I felt he had an attitude and really didn't care about helping me. I cancelled the blanket and was guaranteed they would ship the hat that day. HMMM, checked next day and the hat still hasn't shipped. I will not do business with them ever again. Someone needs to do some customer service training!