Debbie S.

What a horrible experience. I ordered long sleeve white t$#*!rts printed with a custom design for Christmas. When they arrived, the t shirts were either discolored or dirty. I made up my mind it let it go, but when I recieved a survey, I completed it with that information. I then received a very kind letter from customer service:

Thank you so much for taking the time to complete our CafePress survey! We use this type of feedback to improve our quality and services in the future. I am so sorry for the poor quality of the shirts you received and for the inconvenience this caused you! I want to take care of this for you in any way that I can.

I would be more than happy to send you a replacement or I can process an exchange for a completely different item at no additional charge! If you would like a replacement order, please reply to this email with the product number, color, and preferred size of the item you would like to receive and I will issue a replacement order free of charge.

We do not want you to incur any additional shipping fees, so we would not ask you to return the original shirts.

Thank you so much for your time and patience. Once again we really appreciate your feedback!

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK*******3489X. Please use this code in any further communication.

Sincerely,

Nikki U.
Customer Experience Representative
8:00am to 10:00pm EST (GMT-4), Monday - Friday
9:00am to 6:00pm EST (GMT-4), Saturday
*******659 Toll-Free (US & Canada)
*******480 International
+61-1800-616-081 Australia
+64-800-995-061 New Zealand
www.cafepress.com

I was extremely pleased that they cared. BUT AFTER THAT, EVEN WITH FOLLOWUP EMAILS...

I NEVER HEARD FROM ANYONE AGAIN. FOR ALMOST $300.00, being blown off after that email was the worst experience ever!