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DEBBIE S.

Contributor Level

Total Points
82

1 Review by DEBBIE

  • Allivet

5/27/13

Placed first order with Allivet. I am in Canada. Asked several times how they could get vaccines to me in good condition. ASSURED, ASSURED. Could take up to 10 days. ASSURED ASSURED! They have some marvelous packaging system 3 days later called to ask why not shipped. They were out of something. No, they werent it was the other, no it was that one. No I saw that in the fridge. Will ship tomorrow. Oh it is actually here, shipped today.
Said at that point that I was having a really bad first experience with them. Apologies, Apologies!
Received 8 days later in a box 3-4 x the size required with 3 tiny ice packs. Melted and WARM to the touch. $310 worth of vaccines gone unusable.
Was then strung along for 5 days being promised phone calls and they had to talk to supervisors, one excuse after another. Then was going to get money refunded.
Then a couple hours later was told THEY ARE NOT LIABLE. NOT DOING ANYTHING. TOO BAD, SO SAD.
They sell vaccines to people too far away and ASSURE you that you will get them cold. Throw them in a huge box with a couple ice packs and send them off. They are not liable for the condition they are in when they get there.
LIARS! DON'T RETURN CALLS. STRING YOU ALONG. NOBODY KNOWS WHAT IS GOING ON THERE!
Eventually I had the phone slammed down in my ear.
My friend that recommended this crappy company and says she had no previous problem before is in the same position. Only SHE HAS NOT EVEN RECEIVED HERS. 2 WEEKS LATER! They are going to do NOTHING for her either.
I have the emails to prove all this also.
DO NOT BUY FROM THIS COMPANY.
Received my money back from VISA. Took a couple months. Allivet had not interest in doing anything and basically communicated that it was my problem because of the border that my vaccines were ruined when they got her although they knew full well where I lived when they took my money.

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Tatiana R. – Allivet Rep

Thank you for your review. Cold items are shipped Monday through Wednesday only. This is to insure that the cold items do not set somewhere in a warehouse over a weekend. We are unable to control how fast the post office delivers to your address or how fast the custom in your country takes to clear your order. Allivet policy on International orders are clear and we always inform the customers BEFORE placing their orders that we will not be responsible for any taxes, tariffs, additional fees, or customs restrictions that apply in countries outside the United States.

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