Debbie F.’s Reviews of JustAnswer & more

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“Continue to make charges on Credit card, when have not had any further contact”

4/10/16

I asked for help with my computer, regarding Windows 7 converting to Windows 10, which I did not want. Contacted this site, and received several e-mails, that I could not view. Thank goodness I had saved the contact while talking with the computer person, John. He did not get my problem fixed. I had to take my computer in, and was only charged 60.00, but was charged 35.00, and 5.00, and am happy to pay since they tried to help. But today a week later was charged again 50.00 for no reason, since I have not contacted them since. Very disappointed. Unable to view emails sent, wanting a review, so I am writing this letter, for other consumers to see, so they can make a decision, as to whether they should use this site for any type of help. I want a refund of the 50.00, and have wrote them by email, and asked for my credit card to be refunded, or will contact the Better Business, or consumer affairs. I hope this resolves the issue. Lizardo77

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Debbie, it sounds like you signed up for the free trial of our monthly membership program. After the 7 day trial period, the monthly membership fee is billed automatically, if you haven't opted out of the membership plan that you signed up for. We apologize if it wasn't clear to you that you would need to turn off the membership plan on your account if you did not want to continue receiving the benefits after the free trial period ended. We will send you a private message on how to get this resolved.