I ordered a set of rings in size 8 and was sent a size 6. Because I didn't contact them within 14 days, I cannot get a refund. This was clearly their mistake. I also ordered two set of sheets on Jan 10th and have yet to receive them. They charged my account on Jan 10th and as of today, I have not received any items that I ordered. I tried to contact their Corp. office in New York just to get lost in their automated phone service. I guess I have to take the $70 loss! STAY AWAY FROM THIS SITE!
Hi Debbie D.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.