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Deb A.

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1 Review by Deb

Rent The Runway

  • Rent The Runway

“I wish I would have looked at these reviews before...”
10/25/14

I wish I would have looked at these reviews before my rental instead of just renttherunway.com's site. Now it's the morning of my event and I have no gown. Aaaargh! They very politely gave me a credit for a free rental and are very sorry, though. I also received a survey. The questions were all about how friendly the stylist was when "solving my problem." I think they are asking the wrong questions. If their distribution processes are screwed up, they have a MUCH BIGGER PROBLEM then if their "stylists" provide polite service. Angry and frustrated.

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