I received a call from Beezid.com Tips & Strategy representative on 12/21/2012. Her name was Courtney. She tried to sell me bids. I already felt I had wasted $60 when signing into the website that I could not get back. I was not interested. Courtney proceeded to tell me that I could win an Apple ipad and a $500 gift card. I said "Can you guarantee that?" She said "Yes, I can guarantee that if you follow my steps, you are guaranteed an ipad and a $500 gift card." STUPID me said okay, only if you can guarantee it. Therefore, I purchased the bids at $500. Needless to say, I was obsessed with following Courtney's steps exactly! I bid on one auction for 8 hours Christmas day and lost 2323 bids@ 60 cents each! She never informed me that we could us a BUY IT NOW and get all our bids back. She also never informed me that the promo bids expire in 7 days from purchase. Therefore, I had to sit at the computer to use the bids I purchase during Christmas holiday while a zillion other people would be bidding on items too. They only reason I purchased the bids is because she guarantee them, but when I called and talked with her on the phone her response was that I should have watched the auctions closer. Therefore although it was guaranteed, they would not fund back any of those bids. What's worse is I was on vacation in Cancun and had to use the bids or they would expire. This company uses guarantees to get a purchase, but then will not stand behind them. Totally unprofessional and I would advise everyone out there to stay clear of this company and website!