Heide in customer service is so wonderful. I did not receive my Big Fat Check in the mail. Not because it wasn't sent out but perhaps it just got lost int he mail. She got back with me within minutes to let me know another check would be sent out in a few weeks. That is exceptional service in my mind! Ebates is such a wonderful program. I love that you actually get money back just for shopping at your favorite stores! How can you not sign up? Thanks Ebates for doing a wonderful job!