deanna j.

The web site is set up in a way that is pretty deceiving, so BE CAREFUL. When you select a property you are interested in, there are 2 big buttons to choose from. One says "Request Booking", the other says "Add to Wish List". Since I was interested in corresponding with the host and determining availability, I selected "Request Booking". BIG MISTAKE... I am sure it is somewhere in the small print, but if you click this button and the host indicates the property is available, YOU ARE CHARGED! And good luck getting your money back! I seriously thought I was sending an inquiry and once the host told me it was available I would go back in and do the actual booking. As it turns out, you must scroll way way way way down to the bottom and locate the tiny little button that says "email owner" if you are not ready to have your money stolen.

The customer service is AWFUL! The host was nice and understood what had happened. He authorized for me to receive a 100% refund of the rental fees, but Air BnB was still going to only refund $390.00 (out of $882.00!). I am still fighting to get the rental fees refunded. I highly doubt they will refund the "Air BnB service charge" of $85.00.

This company is a scam! Be very careful!