D D.

I ordered a dress for my relative in the USA, I am in the UK.
Well the first issue, their site has a field to select if the billing address is different, this I did as it was a birthday gift purchase.

Only after check out did the address come up as the same as the delivery address (the USA address)

I immediately contacted them and was assured that this would be dealt with after chatting with an online agent named Fendi. And I requested an email confirmation that this was being done.

The following day I checked and it was the same - nothing was changed and no email confirmation received. I went into the change information area and changed this, thinking it would reflect immediately, this dd not happen.

I sent them an email complaint relating that the Billing Address is a London address and the Delivery address is a USA address.

This is the response I received:

''Good Morning,
Thank you for your recent email. We apologize for any inconvenience. At this time, the order has not shipped. All International shipping information must be entered by a supervisor and not the chat representative. This information would have been hand written and submitted to a supervisor to complete the International shipping information. I am happy to take the information once again and resubmit to the appropriate supervisor.''

I emailed again stating that I do not require International Shipping and a gain repeated the issue, I have not received a response.

I then went to chat with their online advisors where I repeated my issue again, and how irate I was and disappointed as this was my first time experience with this company.

Lani - the advisor then stated that for international orders and shipping, I again told her it is not an international shipping it is being delivered to a USA address.

She then said to me that - and this is where I think this company is not secure and can be replicating customers credit/bank card details - she says to me
I must provide her with the billing address again AND, provide her with the name of my bank, the address of my bankers, their telephone number and some other bank related number and they then have to call the bank and then call the deliver address to make verifications? They cannot authorise any payment until they make all those checks.

While talking to her I checked my bank account online and therein my pending transactions is VENUS.COM.

REALLY... this is the first time in my online shopping that some one has requested all of this information.

So if you needed all that info and you can't request funds until, why is there a payment request pending in my account and why is the billing address on their systems still the same as the delivery address?

I told her that is was sounding fraudulent and dodgy and I would like to cancel, she got very defensive and then stated I need your billing details again to clear it up and your bankers information otherwise can I go ahead and cancel and disconnect this call.

I said to her please cancel my order. Guess what my order is still NOT CANCELLED.

I've sent them an email to this effect that they are basically doing fraud.
Still waiting on a response.

When did this happen: 16th into 17th JULY 2014