D D.

I had a couple thousand old photos to scan and was introduced to this site via Groupon. I bought three $100 and one $250 Groupons, which I applied to three separate orders. The first order went through with no problems-- it took about 5 weeks. The second order did not credit my Groupons correctly, and my credit card was therefore charged $200 more than it should have been. Two months and several phone calls later I am still waiting for the promised refund -- I finally reported the company. The same thing happened with my third order-- I'm still waiting for a $250 refund on that one, too. The third order also was delayed by a couple of weeks-- I saw that my credit card was billed, but I didn't receive the package. When I called, they found that my order had been set aside by mistake as part of another customer's "mail hold" -- she was apparently going on vacation and didn't want HER shipment to sit at the door while she was gone. I have no idea how my order got linked with hers, but all of this points to a company that doesn't have it together. That said, I was happy enough with the quality of the scans, once I got everything back. Now, if only they'd refund my $450!