Daz B.

As a web-based business owner - Do Not Use These Scammers.

This is the kind of company you are dealing with:

I bought car hire from EconomyBookings.Com - aka bookinggroup.com. The policy I bought, stated online, it included damage collision waiver and personal insurance. AKA - it had green tick boxes stating insurance was included.

After buying, I queried the status with the underlying car hire company (economybooking.com just book with a local car hire company) - they stated there was a non-optional additional daily charge for insurance! This made the car hire substantially more expensive on the whole (50%).

As I wasn't made aware of this up-front, I asked for a refund. This all happened within 2 days of booking my car hire. Ie. I booked, and asked for a refund, within 48 hours.

I was told the fee charged by economybookings.com would NOT be refunded. I thought, this is clearly a mistake, and queried. 10 emails later, and they still won't refund my initial charge.

This is not a company you want to deal with. They will incorrectly sell you car hire, then simply point to their terms and conditions. They operate outside the law, and will simply ignore all complaints - I am now taking this up with my credit card company and I urge all other customers to do the same.

Again, DO NOT USE this company!