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Dawn T.

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1 Review by Dawn

Travelzoo

  • Travelzoo

“I was denied a refund for a hand gliding voucher that...”
11/28/12

I was denied a refund for a hand gliding voucher that I scheduled to use 3 times - each time the merchant changed the time or location (by 35 miles!) within 24-48 hours for various reasons. Sine email is not a part of brain - it would often give me only half that in notice by time I saw the notice. Even with these emails and all the specifics the refund was denied based on the 7 day from purchase policy. The policy should be changed to 7 days from expiration for issues like this. I will be filing a complaint with the BBB for both Travel Zoo and the merchant.

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