Dawn O.

Have ordered personlized items and have got them in a very timely matter. I once ordered a shirt and received a different one instead, their customer service was great they sent me the correct shirt out and let me keep the other that was sent by mistake.

Love all the variety and easy to order. When looking for a special gift I usually go to ebay.

Honest and up front on shipping dates. Products are always great quality and prices are good.

My experience with Tidebuy was the worst ever. I ordered a jacket on 12/2. Sent them a message on 1/4 to see where it was and they said it was being shipped. Sent a message on 1/23 asking where my jacket was. Reply I got was this: We are really sorry for this happening and it's because your pacakge has been lost but now it was found.
Please don't worry, now it is already in the distribution centre now and it will be shipped out tomorrow morning bu UPS, I'm sure you will receive it very soon.
Finally get my jacket 1/28 and it is nothing like the picture of what I thought i was ordering. I sent them a message that I would like to return it- now they want me to send me a picture of the jacket, I do and then they say I need to send a picture of the paper(receipt) that was in the package! There was none so now I am screwed out of my money and stuck with a Jacket that is not even close to what I ordered. I gave it to charity and will never order from them again. Customer service is the worst and so is there return service, I have never dealt with such horrible return service!