Dawn J.

I booked a hotel in Orlando, Florida called Holiday Inn Club Vacations at Orange Lake Resort through booking.com. It looked very nice and we really liked the fact that they had a lazy river to relax in. I couldnt believe what i saw when i arrived there, it was like joining in on a hurd of cattle. The line was horrible waited 30 mins. To check in. Then we finally got the room, had to jump back in the car and drive 11/2 mile down the road. The building numbers were horrible to spot, it was a maze to try and find the room. Get to the room to find out it was dirty, had food on the floors and table, stains on the sheets. I was totally disgusted with this place. By that time i just really wanted to go back home! Called the desk, they said they would send someone, we sat and waited for an hour still no one... we then left and went to get our refund for the room. Get to the desk they tell us that we have to call booking.com to get our money back. I said it clearly states that you are the ones that charge my card so i want my refund now. 2 weeks later no refund... call the bank and clearly shows that they charged my card, the hotel... called them gave me the run around saying it shows we stayed the night and that they had no other information. Disputed through my bank. Now going through an investigation. So i hope they realize that fraudulant activety only goes so far. I know a lot of people in florida word of mouth goes a long ways! Never again will i book through booking.com or think of even staying in that disgusting place.