dawn b.

I am extremely displeased with this site i placed an order on 12/2/2014 during their cyber sale allowing for the expanded assortment boots i wanted to be 55% off what a deal right no wrong after almost 3 weeks of waiting for my order i contacted them several times and was finally told that the boots i paid for were out of stock (although even now they are on the website in my size) so i agreed to exchanging them for another pair of expanded assortment boots so that i could still take advantage of the cyber sale discount on these type of shoes which are normally never included on any type of coupon or sale well after another 4-5 days i finally receive my order and my replacement boots wear not only damaged and obviously used they had this terrible mildew type odor to them. Trying to return them i asked if i could just exchange them for my original order because i noticed they are still available on the website and i was told no exchanges and that i could return them for store credit which does me no good because i cant just purchase the boots i wanted due to them no longer being on sale and that im to pay a 15% restocking fee on these piece of crap used stinky damaged shoes i didnt order in the first place. The fact that they can send shoes out in this condition is an outrage and there is not anywhere on the website that states they are selling used shoe needless to say they have lost my biz