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David W.

Contributor Level

Total Points
83

1 Review by David

  • Kayak

4/7/14

This has been the worst experience I have ever had in booking a flight in 20 years of using the Internet. My flight has changed at least 10 times since I booked the flight in November for a June trip. Everytime the flight changes I have to call their so call customer services. It usually two to three calls of 30 minute hold time before I reach a person who doesn't understand English and then I'm on the phone for another 30 minutes before they can re-ticket my flight. Sheer incompetence. If I could give them zero or negative stars I would.

David Has Earned 3 Votes

David W.'s review of Kayak earned 3 Very Helpful votes

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