David R.

Casforiphones sent me a box to securely ship my Samsung phone to them which was quoted at $210. Upon receiving the phone, they took 10 days to process it, all the while, coming up with various reasons why my phone isn't in perfect condition. Later, they proceeded to credit $90 into my PayPal account, without informing me about it at all.
I could not understand what really happened so I called them up. I also emailed my complaint about this whole confusion. It took 4 days for management at cashforiphones to respond to my concerns. The excuse that they gave was that the market for my phone had gone down and that $90 was all it was worth. She also said that my phone charger would cost them considerable amounts of money if they had to replace it. In the end, I was not able to get my phone back or more money out of the company. The customer care executives never really gave satisfying replies and were very slow.