I am so relieved that I have just taken our hotel off the booking.com site. I have never had so many problems and have had to deal with so many arrogant and useless people.
This organisation takes 15% on the hotels income (or their portion of it) but does nothing to resolve problems and is actually usually the cause of the problem. WE have a great reputation rated 5 out of 5 on tripadvisor etc but feel working with booking.com will tarnish this and be detremental to our long term success. I dont want to be dealing with problems due to lack of information, up to 18% cancellations and the resultant disputes. We want people to stay and enjoy themselves not be in disputes with them.
Goodbye booking.com, it really wasnt nice meeting you
Hi David,
I'm sorry to learn on your feelings and would like to offer my assistance. Please provide your hotel ID or alternatively email me at customer.web@booking.com
Regards, Tal
Booking.com Customer Service Team