David M.

This business is a scam that sells junk products. I purchased their TV mount that was rated to hold 100lbs - the new LED TV I purchased (5 months ago) only weighed 39lbs... So there was plenty of safety factor. Last week, the mount just broke. No warning. And dropped my tv to its death. Thank God no one was in the room when this happened because it broke the brick hearth on my fireplace and severely damaged the drywall... Did I mention my TV was shattered?.

Anyways I contacted "customer service" asking that they refund me the cost of the TV and notified them that they are selling a faulty product and that someone will be hurt or killed due to their crappy product. I received a response that told me to "have the tv repaired". I wrote back and said the TV was beyond repair, sent them a copy of the receipt for the TV and asked that I be refunded for the cost of the TV. No additional for the damage to my house - and I have been getting the run-around ever since. Different "service" reps with the same 1/2 broken english, telling me "it is our honor to help you" and "So we can solve your problem better" and my favorite "hope you can understand". I have received no less than 5 of these emails.

This busness needs to be shut down before their products get someones child killed - and before any more hard working American's dollars end up in the dumpster with my sh*t TV mount and LED TV.