David J.’s Reviews of Scent Matchers & more

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Perfume

“I feel obligued to write my experience, since she was...”

10/11/13

I feel obligued to write my experience, since she was positive.
I was looking for the fragrance which was for more than five years in my life, it is by for men, by dolce & gabanna, because, the company had discontinued.
Then I came to scentmatchers. They promised me a copy of my perfume.
I must admit I was quite skeptical, but decided to try it myself, because the reviews were all (or almost all) negative.
My surprise! I do not say that is 100% accurate, but it comes extremely close to my perfume. I must say that 90%.
But for me, I am, not only pleased, I think to repeat my order in the future.
With me, fulfilled promises, even within delivery time.
Thanks scentmatchers!

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Helpful (2)

Thank you

Susan J. – Scent Matchers Rep Over a year old

Hello,

Glad you are happy! Thank you for taking the time to share.

I wouldn't say all the reviews are bad, there are plenty of good reviews as well (such as yours). Google, in particular, puts links up that people like to click. They give people what they want. So if a review headline says "Scentmatchers Sucks" and people are thinking of buying, they are likely to click on that review as to one that says "My thoughtful comprehensive review of the Scentmatchers experience". Therefore a lot of negative type reviews get pushed to the top of Google's rankings. If you ignore the more sensational posts and do a count of all the actual negative reviews versus the positive reviews the count is about 50 negative to over 200 positive, and people are more likely to leave a negative review than a positive one.

It's true we would like all positive reviews, but with thousands of bottles sold every year unfortunately we do have some customers that are unhappy with the match. Then they "Google" our name, see a couple other sensational style reviews, get worried or think they were scammed, and then post their own negative review. It's kind of a never ending cycle. In reality those that are unhappy can just return the bottle for a refund.

I apologize, I have gone off on a little bit of a tangent, but it's something I wanted to explain to anyone that reads our reviews because I think it's important to provide the proper perspective on things.

Thank you for your business! We are happy you like the product. Feel free to e-mail when you want to re-order and we'll give you a repeat customer code so you can order again at a discount.

Best Regards,

Jennifer Monroe
Customer Service Manager
Scentmatchers.com