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DAVID J.

Contributor Level

Total Points
82

1 Review by DAVID

  • Groupon

1/6/11

Cost $8.00 a month to have the privilage to shop on their site for deals, Puchased something Nov 27 2010 arrived 1/4/2011... they charge $9.99 to get you your items 35 days later... avoid

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DeeDee L. – Groupon Rep

Hi David,

Thanks for your message. We're sorry to hear that you feel this way, as we strive to make the shopping experience as easy and convenient as possible for our members. That said, we always list the shipping windows on your order confirmation page to let you know the time frame in which an item is expected to ship. Items typically ship within 14 days of when the sale closed. Did you experience a delayed shipment? If so, would you be so kind as to send your order number to support@ideeli.com so we can look into what occurred?

Please also note, part of the reason we can offer such competitive prices is because we keep very little inventory. Instead, we work directly with manufacturers. In general, they ship to us, and then we ship to you. This can result in a longer wait time than you may be accustomed to, but it also ensures guaranteed authenticity, and those great prices. The good news is that with our All-Day Shipping policy, we only charge the $9.99 shipping fee on your first check out of the day, which means you can add to your order until midnight PT without extra shipping charges. Thank you, again, for your feedback.

Jason Faria
Customer Service Manager

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David J.'s review of Groupon earned 2 Very Helpful votes

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