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Order 3 faucits one had a threading defect and needed to be replaced. The other had a sprinkle head that stopped working and needed to be replaced which i opened a ticket for on Sept 27th. They sent me an entire new faucit which took almost month to arrive but without a sprinkle head, the one part i needed. I had sent a photo to begin with to ensure they knew what part i needed. I raised a new ticket Oct 22nd and they came straight back to me saying "We are sorry for the confusion and will check with our related department about this issue. It may take 1-2 days to get a response and we will inform you as soon as we get any update." November 16th today after 3 more requests for an update and all im still getting is We are awaiting update from the supplier.We thank you for your understanding in this matter".
David G.'s review of LightInTheBox earned a Very Helpful vote
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Available trustworthy clear honest kind and good taste for goods
The quality of the swimsuit is not good. The material looks cheap and it has no hem.
Dear David,
Thank you for shopping with us and telling us about your experience. We will follow up with you via ticket about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox