For a site whose main selling point is the centralized grading of items, they do a fairly poor job of it. My first purchase of a 'good condition' item arrived incomplete, missing perhaps the most obvious items to check for. This was not mentioned in the description, and the photos provided (of the closed box) weren't nearly enough to determine that myself. As-is, what I did receive is worth the price I paid (barely), and I surely don't want to waste my life returning it to the post office, but I will likely never shop there again.