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I have been using booking.com for ages as a reliable web but now I realise that everything was a fraud. When I gave positive reviews everything was fine, but last month I had a bad experience in France and I have been ignored by them. So I wont trust any longer on the comments or reviews about the hotels, they only publishes what they like or maybe they have an agreement with the hotels in order to give them the right to block undesired (although real) experiences. Its a shame. David
Tip for consumers:
Not trust on the reviews as they only publish what they want
David G.'s review of Booking.com earned 9 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi David,
I am sorry to learn on your feelings. Kindly note, once we have moderated for obscenities, we post all reviews as they were submitted (both positive and negative). Please provide your reservation number and I will check the status of your review.
Regards, Tal
Booking.com Customer Service Team