I spoke with Naevia on three separate topics regarding my account with Raise. She was able to help me on all three fronts with promptness and clarity. It was clear that she knew the system well and could answer my detailed questions. 5 stars for Naevia.
On the other hand, the wait time was horrific. It took me 5 hours to speak with someone. The call back feature is the silver lining on the wait time. I hope I will not need it next time.