David B.

Never, ever, ever buy a vintage watch or anything of significant value from Gilt. We bought a vintage Breitling watch knowing that there was to be no return and a 1 year warranty. Upon receipt of the watch, however, it did not work at all. Though we thought it would be an easy process to return and receive a refund given the fact that it never worked, we were sorely mistaken. They responded that, at this price point, we do not take returns. You will have to go through the warranty process." We were awestruck by this response, initiated a dispute with our credit card company and continued to contact Gilt to see if we could find ANYONE with their head screwed on straight. Finally, after 3 weeks and informing them that they had committed fraud under the NY consumer fraud act, they finally decided to issue us a return slip as a result of their 3-5 day decision panel...