Man oh man, I really love this company. I have a wife, two sisters six nieces and two girls of my own, and they all love diamond jewelry. I must have ordered 30 or 40 various pieces of jewelry from this company, and with one exception [I think thier ordering department was having a bad day] I've always been more than satisfied, both for the quality of the product, and the way I was dealt with. Now, it might be that that's just because I'm a regular customer and I am always ordering new bits and pieces, but I don't think so, because I have a couple friends who will buy from them and I've never heard them say anything other than good things about primestyle. No doubt there are always people nitpick, but I've always been very happy with all my interactions with them.