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David A.

Contributor Level

Total Points
104

1 Review by David

  • AmeriGlide

8/28/14

I just bought a used unit out of the Arizona Ameriglide office. NEVER AGAIN! Issues:

1. The black chain which came with my 13-step stairlift was about 50-inches short. Apparently, according to one of the many "techs" I talked with, the top motor/seat section they shipped was for a much shorter set of stairs. I spend several hours on the phone trying to get them to overnight the remaining black chain... in time for my father-in-law to arrive tomorrow night. But no luck... complete run-around (2-3 hours wasted, and I still don't know if someone is overnighting the 50-inches of black chain).

2. The splice bars to the top motor/seat section were missing. I had already installed the other two track sections before realizing... the four splice bars which were supposed to be in the top section were in the lower track. So I had to remove all the track and stair brackets to remove and put them where they belonged (2-extra hours).

3. The "Track End Plate" was missing from one of the tracks. Only after about an hour did I realize it was located in the wrong box -- contradicting the video and written instructions. It was lodged under some packing material, and I almost missed it.

4. Missing the washers to the four screws which hold the seat on top.

5. The written installation guide is practically useless without being able to actually see the photos. It appears as if someone has made a copy of a copy, of a copy of a copy. The resulting photos look like black blobs. Not very helpful.

Never again.

David Axt
Minnesota

Tip for consumers:
Don't bother.

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David Has Earned 4 Votes

David A.'s review of AmeriGlide earned 4 Very Helpful votes

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