Booked two nights at Apartment BB55 in Ghent Belgium in Oct 2015. The apartment was listed as "Very Good" on Booking.Com website, and no difficulties mentioned. When we got there we had we had to call a phone number and someone (Natacha!) gave us a PIN that we had to enter to get in. What a shock as we entered a disused wine shop with crates and old shelves lying all around. Then came the worst part, 3 floors to climb up an extremely steep old wooden staircase to a cold and sparse apartment with a broken toilet seat. My wife has a disability and couldn't get past the first floor so we had to call Booking.Com and cancel. Finding somewhere else at short notice cost us Eu 420 for 2 nights plus the £245 we were charged IN ADVANCE by Booking.Com for the apartment. We were contacted by Booking.Com by email to tell us "the owner will not refund your money". If you are elderly or disabled DO NOT USE THIS COMPANY or you may end up with an unsuitable place to stay and no redress.