I paid $49.95 for a full year of the Charity Antivirus Software Protection, and their software now has a glitch, which keeps prompting a message that I needed to notify Charity that their 'bitdefender' was acting up. I did, they sent me their fix, which did NOT work. I removed their software per their instructions, and using the link they provided, reloaded their software. I still am getting a message indicating on both my computers that I should notify Charity of the this problem. I don't have time for this, and, my expectation is their software is 'hot' and ready to go. They have refused to reimburse me, and since I just paid $49.95 for a 1 year subscription. That is a ripoff; and I want everyone to beware of their policies.