I called support b/c neither my husband nor myself was able to insert the battery into the door bell. There were no instructions included and it was not easy to discern where exactly the battery was to be inserted. I was a bit frustrated and my intentions were to return the door bells as I had purchased two.
I spoke with Chelsea who was very helpful. She had Support send a link to me and I was able to watch the video and am confident that I will be able to install the battery when I get home.