Darlene R.’s Reviews of GuruAid & more

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Tech Support

4/13/14

Called AVAST for technical support. Operator answered stating 'Guru AID'. I asked if this was Avast and they said they could help. Unfortunately allowed them access to computer. After an hour they hit me with charges to clean up computer. I said no, all I wanted was the Avast fixed. They continued to try and I again said I would not purchase their package, I purchased Avast for two years and they should fix the problem free. Then obtained phone number for Avast and they fixed the problem with Avast on my computer. It sounds like they now have all of the information I had on my computer. What a SCAM.

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GuruAid C. – GuruAid Rep Over a year old

We are sorry to hear about your experience with GuruAid.

Further, regarding your concern about the legitimacy of our Company, We would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, CT. We are a leading Independent Technical Support Company and our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company. As ours is a paid support and to fix any issue, customer would have to purchase an subscription with us. The technician would only ask the customer to avail our subscription if the issue is fixable by us. In this case the issue was fixable and accordingly the technician asked to choose the subscription plan which would be beneficial according to your usage.

We use one of the safest remote connection software and all the work that is done on the computer, customer can see what is happening and a log is also shown on the chat screen for any download or upload done during the remote session.

Regards,

GuruAid,

Toll Free within USA & Canada: 1-855-GURUAID (1-855-487-8243) & 855-575-5140

United Kingdom: 0800 756 2957

Australia: 1800 156 016
Email: customerservice@guruaid.com