I bought a ring and set of earrings from JTV after running across them on late night tv. I did receive a return label but I don't know why. After reading the back it states that shipping plus a restocking fee will be deducted from my payment. The merchandise was awful. Both earrings claiming to be the highest grade of Bella Luce Dillenium cut diamonds that put out more sparkle than real diamonds look merely like a hunk of glass. No sparkle. Both had been used and obviously returned already. The packaging showed that they had been cut open with scissors. Very bad quality and lack of attempt to even make it look new... buyers beware.