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It's not until you are completely done building the resume with the "Free" resource that you get the notice that if you want to download the resume to anything but a text format you have to pay! Well if you want it professional looking you're stuck! Be sure you cancel your subscription immediately or you will get charged and there is no option to give you a refund. It's apparent this is a problem because the customer service rep had a well rehearsed/well read statement in response to my complaint. A little more information about the potential costs prior to using the source to build a resume would be a more honest business practice. This charge at the end felt sneaky! Very Frustrating! Also, when you download into the word version, it doesn't transfer the formatting perfectly and if you want to make a change, it's nearly impossible to make it work. What a mess! So I pay a fee that I wasn't expecting and then the product I receive is "broken" Nice job Live Career!
Darcy B.'s review of LiveCareer earned 3 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Darcy B.,
I’m very sorry that you have had this experience with our site and service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal to keep our customers informed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer