darci d.

My boyfriend and I purchased tickets to Thailand through Cheapoair and 4 days later they sent us an email saying our booking was cancelled. We had to call them and figure out why. Apparently our credit card wasn't verified so they couldn't go through with the transaction. We called the credit card company and they said no attempt was made to charge the card. Unfortunately, the ticket fares went up and we had to pay over $200 more for the EXACT SAME flight. They should have been more accommodating. The supervisor that we talked to said he would "refund" our seat reservation fee. Instead, they cancelled it completely and left us with no seats. We had to call them at least 5 times, numerous transfers and confusing conversations. All for more expensive tickets and precious wasted time. I will not be booking with Cheapoair again. HORRIBLE EXPERIENCE. BEWARE.