Dan S.

When we booked this room for two of my adopted Korean daughters and their visiting Mom and myself, I was acting on a guarded 'recommendation' by neighbors. They told me that we had a 50/50 chance of getting treated well! I said that we were touring the southwest so would only be at this BW "Plus" for a single night - how bad could it be?!? Well folks - we found out!
As we said when we made our reservation, we arrived fairly late. We first went to the Bryce Canyon park itself and saw the sunset over the canyon and then returned to the hotel to get our room. The girl at the front desk was reading a book as there was no one else in sight. Great. I told her that I had a reservation (BTW with the nicest person I had ever spoken to = EVAN). I asked her for a quiet room if possible as I had driven and hiked and driven all day - We were all 'pooped'. We carried all of our 'stuff' to our room in an out-building and then headed back to the main lodge for dinner. We walked into the lodge and the desk lady pointed to their restaurant where we found the host reading a book - do you see a pattern here. There was not another single person in the (beautiful) restaurant. We asked for a menu and saw this was NOT the place for burgers and such. The host said that next door was a nice cafeteria/fast food kind of place with great burgers. THEY ARE SUPER = nice choices and very reasonable (under $10) prices. The counter girl couldn't have been nicer. Our food was AWESOME and we got more fries included with our burgers that I have EVER gotten and they were great. Okay folks - the good review ends here...
We decided to 'star-gaze' and returned to the park for a couple (cold) hours and it was worth it and then back to our room. We all decided to just go to sleep that is until the party from hell started in the room above us!
After half an hour I called the front desk asking for her to PLEASE ask those above us for a little consideration - her response; do YOU want to change rooms? NO, it is 11 p.m. and we are all in PJs and unpacked. Result = party continued! Earplugs all around and we got some sleep... until about 6 a.m. when every kid in Utah decided to run up and down the stairway above and adjacent to our room. I got up and asked the kids to politely STOP!
Sure, that worked, NOT. I went into the bathroom for a shower and the shower knob/handle fell off in my hand - so I had to use a finger nail clipper to partially screw it back on. When I looked around there was paint peeling and very rusty door hinges. I finished my shower and then noticed a partially eaten candy bar on the floor behind the door that was NOT OURS. A partially eaten sandwich was also found on the bedroom floor!
I asked the kids and their Mom to pack up and I headed to the main lodge to ask for a manager. I went in to the empty registration area and asked the very sweet girl behind the desk (Amina) to call a manager. She asked if she could help me, and I began explaining what a lousy room we were stuck in and the food left in corners and she apologized and said their manager had a very strict order "not to be bothered!" I asked if there was anyone that I could talk to and she asked me to take a seat - sure. About 15 minutes later a large guy in a suit came down the hallway aiming right at me. The first thing he said was "What is your problem?" Not hello or hi, how can I help you but "What is your problem!" I began to tell him about our room issues but he cut me off saying "You have 2 minutes and you are NOT getting your room refunded, so forget that" I said the only thing I wanted to know was why we were put in the lousy room we got! He said that he was VERY busy and didn't have time for me so I should take it up with customer service or anyone besides him and began to walk away!
I asked how long he had been the manager here and he loudly said I have been here since 2007, AND THIS IS MY HOTEL! The most arrogant management-type I have ever encountered!
We had our 'free' breakfast' of scrambled eggs and a slice each of toast and bacon served by the nicest waiter! I asked how he liked working at Ruby Inn and he said that the staff were great - like a family and when I asked about the manager he just rolled his eyes!
I know this is long but I wanted to get my $140 of complaints onto paper!

Before we even ordered a book from "ABE" we wrote asking where our particular book would be shipped from and were told New York. The crappy book was mailed from a person in South Carolina in a plain manila envelope without dust jacket and when we complained and asked for a refund for this "100% guaranteed" purchase we were directed TO MAIL IT TO CANADA before any refund LESS POSTAGE. You can NOT speak to a person AT ABE - be warned - YOU WILL BE SCAMMED!

We ordered a simple 3-way splitter online on a Sunday. Great and easy website. HOWEVER, the site did NOT bother to say that they were out of stock! While I was expecting the switch to be shipped the next day - that did NOT happen... On Thursday, FOUR business days later we received our first email from their "customer service" supervisor, Kelsey, saying that I could expect DELAYED SHIPMENT in 3 - 5 business days!
Since today is New Year's Eve, Kelsey said that we could POSSIBLY expect the item in a WEEK - TWO WEEKS MAYBE! I requested a callback from the manager or owner and Kelsey said that she was not authorized to do that either.
Way too many "gee I guess we screwed up" problems to deal with this company again!

Barnes & Noble needs to go the way of other booksellers. Their customer service is akin to (and probably handled by) that Infernal Revenue "Service". Be warned that their sales tax estimate is just that - an ESTIMATE. They charge sales tax on EVERYTHING; gift wrapping I can understand but they also charge sales tax ON POSTAGE! Just try and deal with their customer service "chat helpers"( like Kristine Lucille) and be prepared to waste half an hour or longer and still receive NO HELP!