I have had 2 really good experiences with this site. Once for a mother's day gift and once a Valentine's Day gift for my girlfriend. In both cases, being "a guy", a had no clue what to choose or what my mom or GF would like. While the site is really pretty and very easy to navigate, before spending $200, I wanted to make sure. So I called the customer service number, and I literally spent 30 minutes or so on each occasion with someone who really knew their stuff. She asked me about age, size, taste, style, etc before my final selection. Once that was done, shipping was next day, packaging was really nice, and I had 2 VERY satisfied people in my life (who had no idea how much the items cost; they look more expensive than they cost!).