Dan P.

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # *******.
Correspondence regarding this complaint will be emailed to: *******@gmail.com
Please print a copy of this for your records.

Filed on: January 18 2016

Filed by:
XXXXXXXXX
Gordonsville VA *******

Filed against:
Woot, Inc.
4121 International Pkwy
Carrollton TX *******-1907

Complaint Description:
FedEx damaged the product in shipping and sent it back to woot - never delivered to me - and woot will not credit my account. I have contacted woot on several occasions to get a refund.

Apparently if they don't show who signed for it there they will not refund my money. The item was damaged so bad FEDEX NEVER DELIVERED IT TO ME and sent it back to woot.

The Fed Ex tracking number is *******778XX. Here is the history according to FedEx, notice on December 31st FedEx sent it back to Woot: -

1/07/2016 - Thursday 11:37 am Delivered Carrollton, TX 7:37 am On FedEx vehicle for delivery IRVING, TX 5:39 am At local FedEx facility IRVING, TX

1/06/2016 - Wednesday 6:15 pm Departed FedEx location HUTCHINS, TX 2:22 pm Arrived at FedEx location HUTCHINS, TX

1/05/2016 - Tuesday 9:54 pm In transit COTTONDALE, AL 10:45 am Departed FedEx location KERNERSVILLE, NC 2:20 am Arrived at FedEx location KERNERSVILLE, NC

1/04/2016 - Monday 9:35 pm Departed FedEx location ASHLAND, VA 3:35 pm Arrived at FedEx location ASHLAND, VA

1/02/2016 - Saturday 8:04 am Arrived at FedEx location ASHLAND, VA

12/31/2015 - Thursday 10:42 am Returning package to shipper ASHLAND, VA Damaged in transit - Unable to deliver shipment - Returning to shipper 10:37 am Delivery exception ASHLAND, VA Damaged, handling per shipper instructions 7:07 am At local FedEx facility ASHLAND, VA

12/29/2015 - Tuesday 10:51 am At local FedEx facility ASHLAND, VA Scheduled for delivery next business day 7:14 am At local FedEx facility ASHLAND, VA 3:06 am Departed FedEx location KERNERSVILLE, NC 1:11 am Arrived at FedEx location KERNERSVILLE, NC

12/28/2015 - Monday 10:37 pm Departed FedEx location CHARLOTTE, NC 7:59 pm Arrived at FedEx location CHARLOTTE, NC

12/23/2015 - Wednesday 11:34 pm Left FedEx origin facility SANTA FE SPRINGS, CA 5:51 pm Arrived at FedEx location SANTA FE SPRINGS, CA 9:03 am Shipment information sent to FedEx 12:00 am Picked up

Here is my correspondence with woot trying to resolve this:

Woot.Com *******@woot.com via bounces.amazon.com 1:31 PM (2 hours ago) to me Hello, The most recent tracking shows your return has not yet reached our facility. Unfortunately, the tracking we have for this doesn't show any movement back to us. If you happened to get an alternate tracking number when you sent it back, please send it to us so we can give you a better idea of when you should expect your refund. Once received in our warehouse please allow at least 7 to 10 business days for the refund to process to your original payment method. If you don't see it by then, let us know and we'll research further. Thanks! Regards, Nicole Woot Member Services ******

---- Original message: ---- I have yet to see a credit for this even though you said it would be credited in 7-10 days of receiving it at your faculty. This was supposed to be a present for my son and I already purchased a new one from woot that is supposed to be here 19Jan16. ******

Dan XXXXXXX On Sunday, January 10,2016, Woot.Com *******@woot.com> wrote: Hello, Thank you for taking the time to email us. We appreciate your concerns as well as your business. I am sorry about this. It appears that the carrier was unable to deliver your package and it has been returned to our facility. Unfortunately we're unable to re-ship returned packages. A full refund will be issued 7-10 business days after the item is received at our facility. We look forward to see you again soon. Regards, Faizan K Woot Member Services *****

Order Date: Tuesday, December 22,2015 Fed-Ex is showing the TV as returned to shipper. Am I getting a new TV or a refund? I need to cancel a warrant from square trade if I am not getting a new TV.

Dan XXXXXXX On Mon, Jan 4,2016 at 6:44 AM, Woot.Com <*******@woot.com wrote: Hello, Sorry you haven't received your order. Please contact FedEx to initiate a driver follow-up/trace. They will research the delivery and contact you with more information. We would ask that you be t ( I ran out of characters here on the Better Business Bureau form).

Your Desired Resolution:
Refund my money and require training of their customer service to actually READ the email sent to them. If they actually read my email they would have shown it was sent back to them on 31DEC15 by FEDEX and never delivered to me.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

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