Dan M.

Telephone customer service is essentially non-existent. There was an error on some gift cards I received; I called the 888 number on the gift card folder and was on hold for about 15 minutes and then got the recording that my call could not be completed; "Goodbye". I called back and went through the same process, but this time lefta a "call back" number. Got a call back in about 10 minutes, but when I picked up it was a recording saying to "Press 1 for..." etc. etc. Which lead me back to the same recording as my original call. In other words the phone calls I made during a 1 hour period just lead me in circles. I never actually got connected to a live person... so, the 888 number on the Gift Card brochure was essentially useless. After more than an hour I called again and went to the "place a new order" section and eventually a person answered the phone. Once got a real person on the phone she was very helpful... but what a cluster... with that phone system. HORRENDOUS! And a waste of customers' time.