Daniel M.

My computer died just before a very important project needed to be finished. I searched around for the best deal with the best price, yadda, yadda, yadda.
I live in a small town where Wal Mart is our only computer connection now that Radio Shack is Sprint.
I found a great super deal at Tiger Direct. I have been doing business with them for over 16 years without ever a hitch. Always there and always helpful.
I ordered the PC and paid for 2nd day delivery. I know the day of the order did not count and I expected the computer on the Friday 2 days after the order had been placed.
I looked in my account and nothing showed shipped. I wrote an email, as they requested. By the end of the day still nothing shipped. I called and the lady said it had been shipped and I should have it. I didn't.
Monday came along and my projects was now due but no computer. I wrote again and then again with NO response. I called again and was very upset with the lady on the other end. I know it was not her fault and I tried to maintain but it was hard. I was going to lose some money plus my reputation.
Tuesday I get a phone call from Tiger with a verification that I placed an order for this machine. Holy crap. You have got to be kidding me. Told her how important it was that I had computer last week.
Upset she contacted a person above her. Oh boy that was fun. He told me that if I read the fine print that they were still within the time frame of the 2nd day shipping. One week later? Bulls**t. How does he figure it is second day seven days later?
I got the computer the next day, on the 8th day. I demanded the extra money returned I paid for 2nd day. They first told me they would not as they were still within their 2nd day guarantee according to their 'fine print'.
I did not want all of my shipping back just the amount i paid for 2nd day. They did finally refund all of my shipping.
I was able to save the job or at least most of it as the person who contracted me was there when I contacted Tiger.
I have to say the computer I got is fantastic. I really enjoy it and it far exceeds my expectations but not worth the hassle.
Solution: read the real fine very tine fine print.

I purchased some software form this company several months ago. I have purchased software from them before with no issues. This software inPixel has a major issue. The software has several different options to work with photos from removing unwanted items seamlessly to touch up and several other things.
Everything worked fine until last month when, the reason I purchased it, stopped working. Other parts still work great. When I click on two of the most important features the screen will not open the program.
When going back to them and requesting some help they would not answer me. I tried many times either through email direct or through their web site and opened a case.
I did not purchased the download feature for X amount of dollars. This would have let me download it again like new and it would work.
I have the activation key and I saved the download. So I downloaded it from my computer and opened it up added the key but the same thing. I uninstalled and removed every part of the software and tried it again. Nothing, it does the same thing.
I did get an email without a way to return it that said I should have purchased the download feature and I would have been able to download it and get a new key as the one I have only worked the one time.
I would have to purchase the software again at full price. I purchased it at a discount special they ran.
I am not happy with this company and I refuse to purchase anything else from them no matter how good it is. I suggest that if you are doing business with this company to stay away from them. They are just a marketing company and have no real interest in their customers.

I am a musician. About 16 years ago I purchased a Roland 2480 DAW recording studio and have used it and used it and then used it some more. I have tried several of the new units out there but always fell back to my Roland.
While ordering something from Sweetwater I mentioned I was having an issue with my Roland. Michael told me to hold on, and I did. Minutes later I spoke to a technician who specializes in Roland recording equipment. He immediately knew what my issue was, naturally it was something I had mistakenly switched to a different position. He was right.
I asked how much for the tech service. He said, Nothing, we will support your Roland as long as you own it until it dies or worse. Who supports a unit 16 years later? Sweetwater does. Found out they personally support everything they sell, everything. Their customer service is absolutely the best.
I had purchased some software and needed help with some of the language they used and some functions. No problem, I had a tech on the phone within minutes and he helped me.
I recommend Sweetwater to anyone and everyone who needs musical equipment or software. Don't go it alone or wait hours for some tech from out of the country.
If I could give them more stars I would.

A few days before my year was to expire I requested a refund of the money I had placed on Quibids. Crap. Took them over a week to respond with the form email. By that time a year had gone past. They tell me my money has been turned into vouchers and I waited too long to request a refund. I told them I did not and sent the email again as a forward so they could see the date I sent it. BUT NO! They didn't get it in time, maybe something is wrong with my email (they said).
Anyone want to buy 71 vouchers cheap?
Anyone thinking about using quibis, DON'T! Save yourself the headache and the money.