Danielle N.

Unfortunately, I have not had a good experience with this place. It's actually a bit of a joke. You order something, you pay for it, plus you pay shipping then you may or may not get it!? I ordered a dress and a pair of flats to go with it. ONE month later I get an email that first: I will not be receiving the flats, and second my dress has finally shipped! Why would I want anything a month later especially after I was told that is was on its way weeks ago? They must be making a huge profit on shipping because it always takes 6-10 Business Days, so when the item ships you will still have to wait 1-2 weeks for the delivery. If I paid Fed Ex 10 dollars I would have the item in 3 business day! Ideeli claims they use UPS but they don't, you get a message saying "delivered to a local post office". Each time I get a UPS tracking number and USPS ends up delivering the item a week or two weeks later. I finally got fed up with this and contacted customer service. Her response was a shrug; sorry we cannot do anything about our vendors. This is unacceptable. I paid for shipping I should get the item in a timely manner or at least my money back because it did not come when it was supposed to. I recommend dealing with a place that can stand behind their products and service. The products are rarely correct with their sizing charts and you can find the same products in any Macys or Nordstrom on sale for a less expensive price.